If you need to return any product(s) purchased from rileyblakedesigns.com then you must FIRST obtain a Return Merchandise Authorization (RMA) number by contacting customer service.
Special ordered items are not refundable. All refunds require 10% restocking fee. Any wrong or damaged item must be reported within 2 days. No refund after 30 days, no exceptions. All returns must be over $15 in total value. Any return for less than this total amount may not be permitted.
Returned items not meeting the following criteria will result in return being declined:
- Original condition and UNOPENED packaging.
- 100% resalable condition for credit to be issued.
- Be received within 15 days of RMA issuance.
Important Return Instructions:
- Modified products CANNOT be returned for credit as it cannot be resold.
- Please do NOT write or adhere any stickers (this includes shipping labels) on the factory product box as doing so WILL automatically result in your return being DECLINED.
- The packaging (both external and internal) is intact with NO visible signs of having been opened.
- The package CANNOT be shipped back by itself and must be placed in an outer protective box.
Upon receipt of the returned item, a refund for the amount of the purchased item, less any applicable fees, will be issued via the method selected when the Return Merchandise Authorization was placed.