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Return Policy

If you need to return any product(s) purchased from rileyblakedesigns.com then you must FIRST obtain a Return Merchandise Authorization (RMA) number by contacting customer service.

Refund Policy

Special ordered items are not refundable. All refunds require 10% restocking fee. Any wrong or damaged item must be reported within 2 days. No refund after 30 days, no exceptions. All returns must be over $15 in total value. Any return for less than this total amount may not be permitted.

Returned items not meeting the following criteria will result in return being declined:

  1. Original condition and UNOPENED packaging.
  2. 100% resalable condition for credit to be issued.
  3. Be received within 15 days of RMA issuance.

Important Return Instructions:

  1. Modified products CANNOT be returned for credit as it cannot be resold.
  2. Please do NOT write or adhere any stickers (this includes shipping labels) on the factory product box as doing so WILL automatically result in your return being DECLINED.
  3. The packaging (both external and internal) is intact with NO visible signs of having been opened.
  4. The package CANNOT be shipped back by itself and must be placed in an outer protective box.

Upon receipt of the returned item, a refund for the amount of the purchased item, less any applicable fees, will be issued via the method selected when the Return Merchandise Authorization was placed.